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Service

We will who leheartedly provide every customer with high quality, professional and all-round after-sales technical service.

Guidance of Machine Selection

Our experience and knowledge allow us to gain in-depth knowledge of current trends relevant to our industry partners. You can benefit from our expertise through our free consultation service and professional advice.

Plant Layout Assistance

For planning a new workshop or upgrading your existing plant, we will assist you with the design of an optimized solution by considering:

● The workshop space
● Existing production lines
● Planned production capability
● The footprint of our flexible modular machines

Catalog Download

By providing you with our latest models and designs, it helps you keep abreast of market needs. Our consultation can help you determine the type of product you need. Our updated catalog serves as a reference and is a must-have for your industry.

PDF Download
Spare Parts

We pay attention to every detail, even the smallest parts. We are committed to providing you with spare parts kits that come with your equipment to prevent or reduce the costs that may arise from unnecessary machine downtime.

We stock a wide range of spare parts to guarantee same day delivery.

Installation & Training Support

In order to handle unexpected equipment failures quickly and efficiently, we promise to respond to every email within 12 hours and provide comprehensive support services for your technical team and operators, including:

● Documentation containing installation and operational warnings and other details.
● Video resources that vividly illustrate the installation process and commissioning.
● On-site training and online consultation to guide your workers on how to operate and maintain equipment.

FAQ

  • How long can i get the feedbacks after we send the inquiry?

    On weekdays, we will reply to you within 6-12 hours after receiving the inquiry.

  • What products can you offer?

    We mainly provide high-quality fiber laser tube cutting equipment.

  • What applications do your products relate to?

    Mainly used in machinery and equipment, automobile manufacturing, bicycle production, engineering machinery, fitness equipment, furniture and other industries.

  • Can you do customized products?

    Can provide, according to customer requirements or parameters to customize the corresponding products.

  • How to deliver the goods to us?

    The transportation modes of domestic goods include: truck transportation and logistics; the international goods transportation modes include: international express, sea transportation, air transportation and railway transportation.

  • Which countries and regions do you export to?

    Our products are mainly exported to dozens of countries including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.